Involving users in the design process is critical to digital success but how many times have you been told things like: we don’t have time, we can’t afford it, we’ll do it after the site is built. You needed to get the feature live yesterday, but there’s no reason that user research should suffer. The solution? Remote user research. In this talk Adam will share what he’s learnt having executed hundreds of hours of remote research on a variety of projects including: common mistakes and issues, how to find the right participants and the advantages of disadvantages of certain tools.