Privacy Policy

If there’s one thing you take away from reading this privacy policy, it should be this: data protection and privacy is super important to us. This privacy policy has some legal technicalities in it but it is underpinned by a genuine concern that we treat your data transparently and with respect.

The purpose of this privacy policy is to ensure that ‘you’ (event attendee/website visitor/newsletter subscriber) understands how ‘we’ at Noisy Little Monkey Ltd (acting as Digital Gaggle) collect, store and process your personal data.

What data do we collect about you? What purpose do we collect it for?

Noisy Little Monkey Limited (referred to as “us”, “we” or “our” in this privacy policy) is both the ‘controller’ and ‘processor’ of the personal data you provide to us.

Personal data means any data which is capable of identifying an individual. It does not include anonymised data. We do not collect any special category data about you.

When you register for a Digital Gaggle event, we collect personal data which allows us to fulfill a service and perform a contract. We do not collect any personal data from you which we don’t need in order to fulfill these services, except where this allows us to provide extra customer care and to make Digital Gaggle events better. For example, we might collect your dietary requirements (so that we can make sure you are properly catered for when you come to our events).

We collect data about you through the use of online forms, email hyperlinks, social media messages, and the contact us page. We collect your details when you email us with an enquiry and we also collect your details when you register for an event through Eventbrite (which syncs through to Noisy Little Monkey’s CRM provided by HubSpot).

How do we use your data?

When you provide us with your personal data, our aim is that it is as clear as possible what you are opting into.

The lawful bases for which we process your data is that of: performance of a contract, consent and legitimate interests (namely to grow the events and create a better event experience for you as a delegate).

Here are some examples of how we use your data:

Registering for an event – when you register for a Digital Gaggle event, we will collect information which helps us to perform the service of organising the event which you are registering for. For example, we will collect data such as name and job title so that we can create name badges for the event. We’ll also ask for data like “which challenges do you face in your job?” which helps us curate the content for future events and make them as useful as possible for you.

Digital Gaggle newsletter emails and tracking – if you subscribe to the Digital Gaggle newsletter, we will email you with updates on upcoming Digital Gaggle events and share other information which we believe you will find relevant (Digital Gaggle training sessions, for example). As of 19th September 2018, we use Mailchimp to send out Digital Gaggle emails. We track links in the emails we send to you so that we can measure the success of the content inside the emails and improve future communications you receive from us. Mailchimp have recently updated their Privacy Policy to comply with the GDPR. You can read it here.

Event reminder and follow-up emails – if you register for any Digital Gaggle events, we will email you in the lead up to the event to confirm important details about the event (timings, location etc.) and we will also send you a follow-up email with slides from the event and other relevant content (such as photos). You are welcome to unsubscribe from these emails at any time, but you will miss out on important event information and that will make us sad 🙁

Cookies – we collect anonymous data automatically about your visit to the Digital Gaggle website through cookies. This doesn’t fall within the remit of GDPR but it is important – you can view the cookie policy here.

Photos and filming – we take photos and film at Digital Gaggle events to market future events to interested parties. These photos and videos might be used on the Digital Gaggle website, on social media (such as Twitter or Facebook) or for other marketing purposes (adverts, for example).

Sponsors, speakers and third parties – before each event, we circulate a list of attendee information to sponsors which includes two categories of data: job title and company. This is so that sponsors have an understanding of who is attending the event and can pitch their content appropriately, providing the most value for attendees of the event. If a speaker requests information about attendees of the event, we will share job titles, company name and industry with them so that they can pitch their content appropriately to the audience in attendance. There are other instances where we may share your data with third parties in order to fulfill a service (sending dietary requirements to the caterer for example). We will never EVER sell your information to a third party, that’s just not cool.

Asking questions via the Drift Live Chat – if you want to get in touch with us via the Live Chat function on the website, then we will ask for your email address before we start the conversation. We do this so that we can follow up with the conversation if we get disconnected. You will be talking to Claire Dibben (Events Manager) based in Noisy Little Monkey’s offices in Bristol, UK. You can read their GDPR policy and Privacy Policy here. Drift comply with the EU-US and Swiss-US Privacy Shield Framework as set forth by the US Department of Commerce regarding the collection, use, and retention of personal information from European Union member countries and Switzerland.

Where is your data stored?

Your personal data is stored and maintained in a few places:

Firstly, Eventbrite. When you register for an event the information you enter is stored in Eventbrite. Eventbrite is a ticketing and registration platform which allows people to create, discover, share and register for events. Their Head Office is in San Francisco but the office responsible for personal data in the EEA is based in Amsterdam. Much like HubSpot, they participate in and comply with the EU-U.S. Privacy Shield Framework as set forth by the US Department of Commerce. Eventbrite take reasonable steps to protect the personal data collected via their services from loss, misuse, unauthorised use, access, inadvertent disclosure, alteration and destruction. You can read more about Eventbrite’s Privacy Policy here.

Your information is also stored on Noisy Little Monkey’s CRM: HubSpot. HubSpot Inc is a cloud based provider with a significant European customer base and strong commitment to GDPR; it maintains a Privacy Shield certification with the US Department of Commerce which ensures that adequate safeguards are in place for the transfer of personal data from the EU to the US. More about HubSpot’s commitment to data protection can be found here.

If you subscribe to the newsletter, or register for an event, you’ll receive relevant emails from us. As of 19th September 2018, we use Mailchimp to send out these types of communications. Mailchimp is a marketing automation and email marketing tool. Their servers are based in the United States and they take many steps to protect people’s privacy; one of which includes complying with the EU-U.S. Privacy Shield Framework and the Swiss-U.S. Privacy Shield Framework. You can read their privacy policy here.

If you submit a form on the Digital Gaggle website, your information will be stored in WordPress. WordPress is the platform we use for building and managing the Digital Gaggle website. You can read their privacy policy here.

We use PayPal to collect payment for tickets to the events. PayPal allows any business or individual with an email address to securely, conveniently and cost-effectively send and receive payments online.You can read PayPal’s privacy policy here.

Data Security

From May 2018, our policy is to retain personal information related to our marketing  and events for two years, If we have not had substantive contact with you over a two year period then we will delete your record from our HubSpot database.

We have put in place security measures to prevent your personal data from being accidentally lost, used, altered, disclosed, or accessed without authorisation.

We have procedures in place to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach if we are legally required to.

Third Party Links

You should be aware that if you access third party websites (including those of our Affiliates), using links provided on our websites, these websites are outside our control and have their own privacy policies governing the use of personal data and we do not accept any responsibility or liability for these policies.

Contact Details

If you want to talk to us about your personal data, we’ll be happy to have a chat.

Contact: Claire Dibben (Events and Marketing Manager)
Address: Noisy Little Monkey, Loft 5, Tobacco Factory, Raleigh Road, Bristol, BS3 1TF
Phone number: 0117 327 0171

This privacy policy was updated on 5th February 2019.